At its core, Six Sigma revolves around a few key concepts.
- Critical to Quality:- Attributes most important to the customer.
- Defect:- Failing to deliver what the customer wants.
- Process Capability:- What your process can deliver.
- Variation:- What the customer sees and feels.
- Stable Operations:- Ensuring consistent, predictable processes to improve what the customer sees and feels.
- Design for Six Sigma:- Designing to meet customer needs and process capability.
Our Customers Feel the Variance, Not the Mean. So Six Sigma focuses first on reducing process variation and then on improving the process capability.
Myths about Six Sigma:
There are several myths and misunderstandings about Six Sigma. Few are given below:
- Six Sigma is only concerned with reducing defects.
- Six Sigma is a process for production or engineering.
- Six Sigma cannot be applied to engineering activities.
- Six Sigma uses difficult-to-understand statistics.
- Six Sigma is just training.
The Benefits of Six Sigma
There are following six major benefits of Six Sigma that attract companies.
Six Sigma:
- Generates sustained success.
- Sets a performance goal for everyone.
- Enhances value to customers.
- Accelerates the rate of improvement.
- Promotes learning and cross-pollination.
- Executes strategic change.
Six Sigma Key Elements
There are three key elements of Six Sigma Process Improvement.
- Customers
- Processes
- Employees
The Customer:
Customers define quality. They expect performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more.Today, delighting a customer is a necessity. Because if we don’t do it, someone else will!
The Processes:
Defining Processes and defining Metrics and Measures for Processes is the key element of Six Sigma.Quality requires looking at a business from the customer’s perspective, In other words, we must look at defined processes from the outside-in.By understanding the transaction lifecycle from the customer’s needs and processes, we can discover what they are seeing and feeling. This will give a chance to identify week area within a process and then we can improve them.
The Employees:
The company must involve all employees in Six Sigma Program. Company must provide opportunities and incentives for employees to focus their talents and ability to satisfy customers.This is important to six sigma that all team members should have a well defined role with measurable objectives.
To be continued……
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